Programs and Services

Quality Matters

Quality Matters (QM) is a peer review process designed to certify the quality of online and blended courses. QM is recognized as a national leader in quality assurance for online education and for its peer-based approach to continuous improvement in online education and student learning.

As members of the UNC System, which has a System Subscription to Quality Matters, UNC Greensboro faculty and staff can share QM tools, resources, and workshops to promote effective teaching and learning. 

UNCG-Hosted Workshops

UNCG Offers two Quality Matters (QM) courses throughout the year at no cost to Faculty and Staff. Workshop materials will also be provided by the facilitators and these workshops count towards the continuing professional development requirement for online instructors

  • The Applying the Quality Matters Rubric (APPQMR) workshop introduces participants to the Quality Matters Rubric and how to apply its standards to develop high-quality online courses and evaluate them. 
    The Improving Your Online Course (IYOC) workshop explores the QM Rubric and provides a framework to improve the quality of online courses. Participants use the QM Rubric to review their own online courses and develop a course improvement plan. 

Additional details and step-by-step registration instructions for upcoming Quality Matters training are available via the UNCG Workshops Website (search for “Quality Matters”). 

Quality Matters-Hosted Workshops 

The Quality Matters Organization hosts a number of free and paid professional development opportunities throughout the year. For a complete list visit the Quality Matters Schedule on their website. NOTE: Instructors or their departments are responsible for covering registration and travel costs for any face-to-face professional development options. 


If you have specific questions about Quality Matters please contact UNCG’s QM Coordinator Nathan Myers ( or visit the Quality Matters website


How do I activate my QM account to view the rubric, register for workshops, and more?

As a UNC Greensboro faculty and/or staff member, you can register your QM account at no cost at Enter your email address and select “No, I am new here.” Then select “University of North Carolina at Greensboro-NC” from the drop-down list. Please be sure to type and select that phrase exactly rather than another variation. 

When are Quality Matters workshops offered at UNCG?
  • August – Improving Your Online Course QM training
  • October – Applying the QM Rubric
  • December – Improving Your Online Course QM training
  • January – Applying the QM Rubric
  • April – Applying the QM Rubric
  • May – Applying the QM Rubric and Improving Your Online Course QM training
  • June – Improving Your Online Course QM training.
How do I access the Quality Matters rubric to evaluate my course?

In under MyCR, click “Start a Self-Review.” Select “UNC Greensboro Custom QM Rubric” from the drop-down custom rubric menu. Title the review as you wish, and click “Begin Self-Review.”

How do I access the Quality Matters Checklist

The QM checklist can be downloaded from the Curriculum Guide website.

How do I use the Quality Matters Checklist for my online course?

An asynchronous Canvas workshop is available to help you learn more about applying the Quality Matters rubric to your online course.

This workshop was created using the Quality Matters Higher Education Rubric, Sixth Edition, which is the set of eight general standards and several specific review standards used to evaluate the design of online and blended courses.

Can my Academic Technology Specialist review my course?

The Course Review Policies and Processes document has been updated to include the guidelines on how Instructional Designers such as the Academic Technology Specialists may participate in the Higher Education Course Review process.

At this time, IDs may:

  • Participate as an External Reviewer for all Official Course Reviews for institutions other than their own.
  • Chair Preparatory Reviews for institutions other than their own (also requires the Master Reviewer role).
  • Take part as Chair, Subject Matter Expert, or Reviewer for all internal or custom unofficial course reviews at their institution.

To hold the HE Peer Reviewer role, IDs must:

What benefits does Quality Matters membership bring to my students?
  • Higher-quality online courses evaluated by a rigorous set of standards
  • Improved student learning outcomes and retention in online courses
  • Alignment of course outcomes and learning objectives to the critical course resources and materials within the curriculum
  • Courses which are more student-centered, including better orientation materials and better explanation of how assessments are graded, where to go for help, and
  • More logical, consistent, and efficient online course navigation
  • Clearer expectations for student communication and interactions listed in courses upfront
  • Greater variety of assessments throughout the course
What benefits does Quality Matters membership bring to me?
  • Access to the proprietary Quality Matters rubric
  • Access to Quality Matters professional development opportunities, such as workshops and webinars
  • Opportunity to be trained as a QM Peer Reviewer and Master Reviewer (see Steps to Become a Peer Reviewer) to participate in Quality Matters-managed course reviews for courses offered by other institutions. Please note, there is a cost associated with these training.
  • Provides a roadmap for online course development
  • Support to redesign existing online courses to ensure the development and delivery of quality courses
  • Exposure to instructional design and ideas for improving online courses
  • Development of critical assessment skills for examining online courses and materials
  • Discounts through the UNC GA on ongoing professional development and national certification in teaching online/blended courses